MCGM Water Bill 2024: Payment Options (Online & Offline), Receipt Download, Water Charges, and Online Name Change Process

In Mumbai, the Municipal Corporation of Greater Mumbai (MCGM) supplies almost 3,850 million litres of water to the residents of Mumbai. Also known as the Brihanmumbai Municipal Corporation (BMC), Mumbai's water supply network is ranked among the largest globally. The water supply network is maintained by the Hydraulic Engineer Department, which channels the water through the seven lake sources and is then treated according to the MCGM standards at four different water treatment plants. Let’s examine how MCGM maintains this water supply network and MCGM water bill charges. 

More Details About MCGM Water Bill in Mumbai

The MCGM uses technical billing software that follows the BMC's water charges rule book. A resident's monthly water consumption is tracked and reported with the help of a water meter installed at the premises. The municipal corporation of Greater Mumbai's water bill is generated monthly or quarterly based on the type of connection- commercial, residential, or industrial. The MCGM prints and sends the bills to the resident's house via the Indian post. The houses with registered connections but no meters pay the water bill in Mumbai based on the percentage of property tax paid. A meter inspector is assigned in case of faulty or wrong meter readings, and the BMC water bill is generated upon inspection.

Website	https://aquaptax.mcgm.gov.in/
Initiated By	Brihanmumbai Municipal Corporation
Helpline Number	022-35155072
Working Days	Monday - Friday from 10 am to 6 pm
Mail ID	customercare@ccavenue.com

Latest Updates on MCGM Water Bill: Insights into BMC's 2024-25 Budget

The Brihanmumbai Municipal Corporation (BMC) is set to unveil its budget for the fiscal year 2024-25, with a strategic focus on completing existing infrastructure projects, including the notable Goregaon-Mulund Link Road and Mumbai Coastal Road. This approach signifies a shift from introducing new large-scale initiatives to capitalising on the progress of ongoing developments. Amidst administrative continuity, the absence of corporators sees additional municipal commissioners stepping in to present the budget, reflecting a commitment to maintaining the momentum of urban development.

The Goregaon-Mulund Link Road (GMLR) has a budget of INR 1,870 Crore. Phase 1 will be operational by May 2024, with Phase 2 by May 2025 and Phase 3 by 2025-2028. BMC also proposed a Transportation and commercial Hub at Dahisar and Mankhurd to integrate transport modes such as BEST, Metro, and Para transit systems.

The development of the Mithi River is 95% complete, with packages II and IV progressing. A draft tender for Package III has been prepared, and the project is estimated at INR 3,067.55 Crore. The Mithi River development received INR 451.75 Crore. A proposed water conveyance tunnel from Kasheli to Mulund, with a budget of INR 350 Crore, is in the tendering stage to strengthen Mumbai's water supply system.

In anticipation of the budget, there's a notable emphasis on enhancing Mumbai's aesthetic and functional appeal, highlighted by Chief Minister Eknath Shinde's initiatives for city beautification and cleanliness. This budget cycle also marks an increased engagement with the public for suggestions, showcasing a participatory approach to governance. With a significant part of the budget allocated to operational costs, the BMC faces the challenge of balancing essential services with the need for developmental funding, underscoring the importance of innovative revenue generation strategies to support Mumbai's growth and sustainability.

What are the Water Charges of MCGM?

MCGM's water billing system is crucial in generating revenue for the BMC, standing alongside property tax as a significant income source. Under the current guidelines, Mumbai residents are entitled to a daily quota of 150 litres of water per individual for domestic use, charged at a subsidised rate of ₹6 for every 1,000 litres. 

This pricing model came into effect in 2019, marking a 2.48% increase from the previous rate of ₹6 per 1,000 litres. This change is rooted in BMC's policy that allows for an annual water tax hike of up to 8%. The billing is designed around the assumption of a household comprising five members, translating to a daily water requirement of 750 litres. 

However, with variations in consumption patterns across Mumbai, where some households exceed the 750-litre daily average, BMC proposed a tiered tax increase in October 2020 for higher usage brackets. This would have escalated the tax rate for households consuming between 750 and 1,000 litres daily and progressively higher for those exceeding this limit. Despite the proposal's intent to encourage conservation and boost revenue, it was ultimately not approved by the BMC's standing committee.

User Category	Water charges of MCGM per 1000 litres
Commercial	₹6
Residential	₹50
Slum dwellers	₹4.44
Institutional	₹90

How to Pay MCGM Water Bill Payment Online

The Municipal Corporation of Greater Mumbai (MCGM) provides a convenient online water bill payment system, allowing citizens to settle their dues through various channels. To pay your MCGM water bill online, you can either use the official MCGM website, net banking services, or download the MCGM water bill app for Android and iOS devices. 

MCGM Water Bill Payment Mumbai Online Through Website

Here is how to pay MCGM water bill payment online: 

1. Visit the website - https://aquaptax.mcgm.gov.in/ 

2. Under the citizen portal, select water bill payment and enter your consumer number. Then, click on proceed. 

3. Click on the search option. 

4. Detailed information will be displayed.

5. Review the details, enter the amount and mode of payment and click the submit option. 

MCGM Water Bill Payment Using Netbanking 

Here is how to pay MCGM water bill payment using net banking: 

1. Log into your net banking account. 
2. Click on “bill pay” or “pay bills”.
3. Search for “MCGM” or “Municipal Corporation of Greater Mumbai”.
4. Select “MCGM water bill” as the biller. 
5. Enter your consumer number or account number. 
6. Enter the bill amount and confirm the payment details. 
7. Click “pay” and complete the transaction. 

MCGM Water Bill Payment Through MCGM Water Bill App 

Here is how to pay the MCGM water bill payment through the MCGM water bill app: 

1. Download and install the MyBMC app. 

2. Register or log in with your mobile number and password. 

3. Click “pay water bill” or “water bill payment”.

4. Enter your account number or property ID. 

5. Verify bill details. 

6. Choose a payment method such as net banking, credit/debit cards, or UPI. 

7. Confirm payment details and complete the transaction. 

How to View MCGM Water Bill Online?

Here’s how to view the MCGM water bill online: 

1. Visit the website - https://aquaptax.mcgm.gov.in/ 

2. In the citizen portal, select the water bill payment option, enter your consumer number and click the proceed option.

3. Then, click on the “view the bill” option. 

MCGM Duplicate Water Bill Download

MCGM sends a copy of the water bill to the resident's house via the post. Wondering how to download water bills online? Members can easily do so. They can even easily download MCGM water bill duplicate bill copies. 

Here are the steps for the BMC water bill download of the duplicate from the MCGM Aqua website:

1. Visit https://aquaptax.mcgm.gov.in/ and log in with your credential 

2. Select "Download Bills/Receipts" from the drop-down menu on the right. Enter your MCGM water bill CCN number (Consumer Number) and click on proceed.

3. Click the “View” button to view the water bill.

4. Click on the Bill/Receipt under the "Action" tab to download the MCGM Duplicate Bill.

The MCGM Aqua Duplicate Water Bill can be downloaded using these simple steps. Through this MCGM Aqua app, members can access their MCGM water connection details, including MCGM water bill online download, bill date, bill amount, water bill payment MCGM history, MCGM online payment receipt, additional charges, cycle, due date, bill dispute, etc.

MCGM Water Bill Payment Receipt Download

Visit the MCGM mobile app or official website https://aquaptax.mcgm.gov.in/ to get the receipt for the water bill payment. Here are the steps to download the water bill payment receipt from the website in five easy steps:

• Select the option of "Water Bill Payment” from the drop-down menu.
• Enter your MCGM water bill CCN Number (Consumer Number) and click on the Proceed button.
• Enter your MCGM water bill CCN number (Consumer Number) and click on Proceed.
• Select the option of "Duplicate Receipt”.
• Click on the “View” button.
• Click on the Bill/Receipt under the "Action" tab to download the MCGM Duplicate Receipt.

How to Check MCGM Water Bill Online?

Make Online Payment for Your Water Bill on the MCGM Aqua website. The MCGM water bill online download process can be completed in 5 easy steps on the website. 

• Select the option of "Water Bill Payment” from the drop-down menu.
• Enter your MCGM water bill CCN Number (Consumer Number) and click the Proceed button.
• Enter the MCGM water bill Payment Amount, select "Online" payment mode, and click the Submit button.
• Select your preferred payment gateway and click on the "Pay" button.
• Enter OTP details and complete the payment. 

MCGM Water Bill Payment Offline

Here is how to pay MCGM water bill payment offline: 

• You can pay your water bill by MCGM at the local BMC office. Bring a copy of the MCGM water bill and other water bill details with you. Payment can be made in cash, check, demand draught, debit card, credit card, or UPI at the office.
• If paying by check, make sure the check is made payable to Brihanmumbai Mahanagarpalika. Also, put your CCN and phone numbers on the back of the check.
• If you want to make an NEFT payment, use the following information:
  • Account Name – MCGM Water Charges
  • Account Number – MCGMWCSX10360115
  • IFSC Code – SBIN0000300

Check MCGM Water Bill History 

Here is how to check MCGM water bill history: 

• Go to the MCGM website or the MCGM mobile app
• Go to the Aqua portal
• Select Download Bills/Receipts from the dropdown menu, enter the CCN (Consumer Number), and click Proceed. 
• Click Duplicate Receipt
• Click View
• To view the payment history, click the +Icon to expand the bill
• The payment history details will be displayed on the screen

Changing Name in MCGM Water Bill

It's effortless to change the registered MCGM water bill name change online. The procedure is effortless; upon completion, the name can be changed on the MCGM water bill.

1. You need to visit your nearest MCGM office and secure an application form to get your name changed.
2. Please fill out the form and submit it with photocopies of the required documents and the processing fee. Here's a list of documents you may have to carry to change the name on the MCGM water bill. Here's a list of documents you may have to carry to change the name on the MCGM water bill:
   • PAN card / Aadhaar card/driving licence.
   • Sale deed of the property.
   • Property ownership certificate.
   • NOC from the property tax vertical.
   • Last MCGM water bill paid to ensure clarity in arrears
   • Last receipt of the tax paid to MCGM. 
3. Once you submit the application form with the required documents, the MCGM will assign an on-site verification authority. After the verification is completed, the name on the MCGM water bill is changed. 

Navigating MCGM Water Bills with Abhay Yojana

The Municipal Corporation of Greater Mumbai (MCGM) plays a pivotal role in managing water bill payments within Mumbai, imposing a 2% monthly penalty on late fees to encourage timely settlements. In a strategic move to boost revenue collection and offer relief to residents, the Maharashtra state government launched the Abhay Yojana in 2021. This initiative, active from April 7 to June 30, 2021, was designed to waive interest on overdue water bills, assisting customers during the challenging times of the COVID-19 pandemic. However, it's important to note that failure to clear outstanding dues could permanently discontinue water services.

To avail the benefits of the Abhay Yojana, residents of Maharashtra were required to register on the MCGM's official water bill portal, www.portal.mcgm.gov.in. The registration process necessitated the submission of several key documents, including identity and residence proof, a passport-sized photograph, and a registered mobile number, ensuring a streamlined and efficient application process for the scheme. This program represented a critical effort by the BMC to alleviate the financial burden on Mumbai's residents while securing essential revenue for the city's water infrastructure.

MCGM water bill: Complaint and feedback

The Brihanmumbai Municipal Corporation (Bare) is adept at handling all public grievances, including the ones about the water bill in Mumbai. You can phone BMC’s helpline at 1916, connecting you to an operator via an Interactive Voice Response (IVR). You can also visit the BMC website and look for “complaints” on the menu. Select your preferred language and fill out the online complaint form by selecting one of the 26 complaint categories from the drop-down menu.

You can also download the MyBMC 24X7 app; however, it is not required (it would not allow me to sign in). The app's 1.6/5 rating and 2,000 primarily negative reviews support this claim. Aside from the app, filing a complaint with BMC is quite simple. It's the satisfactory resolution of the complaint that's difficult.

Phone number	022-35155072
Customer care	customercare@ccavenue.com
Payment gateway error from the State Bank of India	Call- 022-27535773/022-27523816 Email - sbiepay@sbi.co.in.
Payment Issues	aocashaqua.wssd@mcgm.gov.indycarev.wssd@mcgm.gov.inao.far@mcgm.gov.in
Technical assistance	siddesh.yejre@abmindia.com or virendra.badodiya@abmindia.com
Feedback	eemr.he@mcgm.gov.in

The MCGM or the BMC is responsible for providing water connections to all the households in Mumbai. The MCGM water bill app and web portal have made life convenient for the residents. With the help of technology, several time-intensive processes can now be completed within a few clicks. It’s advisable to check the MCGM water bill to avoid any default in bill payment. Are you looking for a digital platform to pay all your bills? NoBroker Pay helps you make payments securely. And you can track all your payments in real-time. Download NoBroker Pay today! 

FAQ’s About MCGM Water Bill