Home / Legal / BSES Meter Transfer was done from 1st owner to 3rd owner. In BSES Bill the flat address was incorrectly updated by 1st owner and its correct in Sale Deed. BSES declined to change the address. How to solve the issue?
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BSES Meter Transfer was done from 1st owner to 3rd owner. In BSES Bill the flat address was incorrectly updated by 1st owner and its correct in Sale Deed. BSES declined to change the address. How to solve the issue?

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17 days

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0 2024-08-30T17:54:54+00:00
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It sounds frustrating to deal with such an issue. Here are some steps you can take to resolve the address discrepancy with BSES:

  1. Gather Documentation

    : Ensure you have all necessary documents, including the Sale Deed showing the correct address, previous BSES bills, and any correspondence with BSES regarding the issue.

  2. Visit the BSES Office

    : Go to the nearest BSES office with your documents. Explain the situation to the customer service representative and request a correction. You can find the nearest office and their contact details on the BSES website.

  3. Submit a Written Request

    : If the issue isn’t resolved in person, submit a written request for the address correction. Include copies of all relevant documents and a detailed explanation of the issue.

  4. Escalate the Issue

    : If your request is still denied, escalate the matter by contacting higher authorities within BSES or filing a complaint with the Delhi Electricity Regulatory Commission (DERC).

  5. Consumer Grievance Redressal

    : Utilize the consumer grievance redressal mechanism provided by BSES. You can register a complaint online through their

    complaints portal

    .

  6. Legal Advice

    : If all else fails, consider seeking legal advice to understand your rights and the best course of action.

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