How to file a case in consumer court?

Hey there,

Everyday, we buy things from shops and online portals. As a citizen of this country, there are many schemes and portals in place to safeguard my interest. Consumer Court is specially formed to solve issues, complaints, grievances faced by a customer.As regular consumers we should  be aware of how to file a case in consumer court.This will help us protect Consumer Rights. Take a look below to know more.

How to complaint in consumer court ?

Any person who has either purchased goods or availed service in exchange of monetary units i.e. money can be deemed as a consumer. Any consumer can file a case in the consumer court. Incase of the death of a consumer, a representative or legal hire can file a case in the consumer court.

How to file a complaint in consumer court ?

1. The first type in this process is sending notice to the seller about your intention to file a complaint. You can send the seller to the service provider with a notice.

2. A lawyer or advocate can draft the consumer complaint.

3. In the draft, mention necessary details and relevant documents

4. Request the appropriate forum to accept your case.

5. Pay the court fees as specified by the lawyer.

6. Submit the affidavit in the end.

How to file a case in consumer court online ?

You can file a case online by reaching out to the appropriate Redressal Forum. All the Consumer Disputes Redressal Agencies are mentioned below.

- District Consumer Disputes Redressal Forum (DCDRF):

- State Consumer Disputes Redressal Forum (SCDRF)

- Central Consumer Disputes Redressal Forum (CCDRF)

If you want to know more about how to file a case in consumer court. Consult with a lawyer.

If you want help with scrutiny of technical documents and reports, Check out NoBroker Due Diligence pack. Pay your bills online and win rewards like cashback. Check out NoBroker Bill Payment Service

Read more :

Where is consumer number in electricity bill Maharashtra?   

How to find consumer number in water bill?   

How to find consumer number in electricity bill AP?    

I have seen so many people filing consumer complaints. It includes property scams, such as the delay in possession and the contractor's bad service facilities. My father also filed a complaint regarding a legal dispute about the property we bought in 2021. The following guide will help you with the consumer court complaint online process.

Know how to deal with property disputes by consulting experts at NoBroker here. Consult NoBroker to manage your property and all the hustle here.

How to file a case in consumer court?

I followed the process mentioned in the above answers to file a case in consumer court when I was fooled by a retailer. I did it online as it helped me save so much time. You can take the help of the above process to file one if you want to.

What kind of complaints can consumers make?

You as a customer may register a complaint if you feel you have been wronged by:

• A business on an e-commerce website or when the goods you have received or committed to buying have one or more flaws.

• There are problems with the services you received.

• When a dealer has billed higher than the actual cost of the products or services as set by the government bodies.

• Products that create a risk to the health and well-being of any customer.

• Whenever a particular thing is offered for sale to the general public while being in violation of any specific laws.

When should you file a consumer complaint?

It is desirable to make a complaint as soon as possible to avoid unnecessary delays in receiving a settlement. But I think you must do it no later than two years after the day the matter first arose. 

You must have understood the consumer court complaint online process.

Read More: How many consumer courts are there in India? How to file complaint against builder in consumer court? How to file a complaint against bank in consumer court?

Hi Buddy, Last year I filed a consumer forum complaint against a local restaurant. Hence, I would like to share my experience with you about the same. I remember it was during the month of October 2021, that I visited a well-renowned restaurant in my locality. Everything went well except for the time when they provided me with the bill. I was shocked to see that they were charging a service tax, and along with that the waiter also came separately and was forcing us to pay an extra tip. I was furious. I explained to the restaurant owner that according to the established criteria, service charges are now entirely optional and not required. The amount of the service charge should be left up to the judgement of the consumer and not set by hotels or restaurants. Nevertheless, to my dismay, they were not agreeing. By that time I was really angry to see that they were openly looting customers. Hence, I decided not to pay them the service charge and left the restaurant with the bill and lodged a consumer court complaint. It was during this time that I was researching the procedure to file a complaint when I found Srishti’s answer on the NoBroker forum page. I was pleased to find such a detailed answer about the process of filing a consumer court online complaint. I visited the National Consumer Helpline  Website. I called and registered my complaint on the consumer forum helpline number; 1800114000 or 08368711588. or 1915. This number is available from 8:00 AM to 8:00 PM throughout the week except for national holidays. I also send an SMS detailing my complaint on this number, 8130009809. Their service was very good. It was because of their help my grievance was mitigated. The restaurant owner also apologised and realised their mistake and refrained from making it mandatory for customers to pay the service charges. I would like to conclude here about my experience with lodging consumer forum complaints, by saying that it is of utmost importance for you as a customer to be aware of any kind of fraudulence. Jago Grahak Jago:)

Hi Buddy,

Last year I filed a consumer forum complaint against a local restaurant. Hence, I would like to share my experience with you about the same. I remember it was during the month of October 2021, that I visited a well-renowned restaurant in my locality. Everything went well except for the time when they provided me with the bill. I was shocked to see that they were charging a service tax, and along with that the waiter also came separately and was forcing us to pay an extra tip. I was furious.

I explained to the restaurant owner that according to the established criteria, service charges are now entirely optional and not required. The amount of the service charge should be left up to the judgement of the consumer and not set by hotels or restaurants.

Nevertheless, to my dismay, they were not agreeing. By that time I was really angry to see that they were openly looting customers. Hence, I decided not to pay them the service charge and left the restaurant with the bill and lodged a consumer court complaint.

It was during this time that I was researching the procedure to file a complaint when I found Srishti’s answer on the NoBroker forum page. I was pleased to find such a detailed answer about the process of filing a consumer court online complaint.

I visited the 

National Consumer Helpline 

Website.

I called and registered my complaint on the consumer forum helpline number; 1800114000 or 14404 or 1915. This number is available from 8:00 AM to 8:00 PM throughout the week except for national holidays. I also send an SMS detailing my complaint on this number, 8130009809. Their service was very good. It was because of their help my grievance was mitigated. The restaurant owner also apologised and realised their mistake and refrained from making it mandatory for customers to pay the service charges.

I would like to conclude here about my experience with lodging consumer forum complaints, by saying that it is of utmost importance for you as a customer to be aware of any kind of fraudulence. Jago Grahak Jago:)

Verify your technical documents and title search deeds with the help of NoBroker’s due diligence pack.

According to the Consumer Protection Law, a consumer, a Voluntary Consumer Association, any state or central government can file a consumer complaint. A dissatisfied customer can file the complaint in the State Consumer Dispute Redressal Commission. The complaint can be of any nature. It can be related to Real Estate frauds, unsatisfactory utilities or services provided by the builders, delay in possession, agreement disputes between buyer and seller, medical negligence, low quality consumer product, etc. But

how to file a case in consumer court?

The complaint can be made offline as well as online. We will look at both the methods concerning how to file complaint in consumer court.

How to file a case in consumer court offline?

You can file the complaint on all working days between 10 am to 4:30 pm. The address is Upbhokta Nyay Bhawan, F-Block, General Pool Office Complex, INA, New Delhi-110023.

The complaint must be signed by the consumer/complainant and it must be supported by an affidavit duly attested by the Notary. It should be in the following format:

• Index

• List of dates

• Memo of all the parties along with their latest addresses and phone numbers

• Complaint 

• Affidavit attested by the notary

• Receipt, Cash Voucher etc. related to the complaint duly attested

• Demand draft of Rupees 5000 in favour of the Registrar, NCDRC, New Delhi

How to complaint in consumer court online?

If you wish to file complaint in consumer court using online method, here is what you can do.

• Go to Consumer Online Resource and Empowerment Centre at

  www.core.nic.in

• Register on the website using name, email id, contact details. 

• You can file your complaint here against any registered brand or service provider. From the dropdown menu choose sectors, segments and brands. All the brands and services registered with the Department of Consumer Affairs are included here.

• Mention the nature of complaint, details of the people involved and other documents to support your complaint as well.

• Also indicate the consequences and relief sought by the complainant.

• After submission, an electronically generated number is assigned to the complaint. Through this number you can track the status of the complaint and whether it is resolved or not yet.

Note:

You can file the complaint either in English or Hindi.

This is the complete step by step process on

how to file a case in consumer court.