How to Lodge Complaint for Airtel Broadband?

Hi! I have been using the services of the Airtel Broadband for a long time now. I recently came across a problem with my broadband. Hence, I thought of raising an Airtel broadband complaint. I did so with the help of the Airtel Thanks app. Here is the complete process.

How to register Airtel wifi complaint

1. Download the Airtel Thanks App from the Apple Store or the Google Play Store.

2. Next, open the app and log in to your account with the help of your registered mobile number.

3. Now, you’ll find the Help section on the extreme bottom right corner of your screen. Click on it.

4. On the screen, you will find the Chat Now option to contact Airtel’s chatbot. Select it.

5. First, select the network-related issue option.

6. Then, click on the internet issue option.

7. Click on Broadband as the next choice.

8. The bot will ask you to check the connectivity of your modem. Click on the checked option.

9. Now, it will ask you to check if the LED on the modem is red. 

• Click on yes if that is the case. It will ask you to remove bends in the wire and reconnect. Try that first. If it doesn’t work, click on the no, still not resolved option.

• On the other hand, if your answer is no, it will ask you to switch off and then switch off the modem. If your issue still persists, click the still not resolved option.

1. It will ask whether you would like to raise a complaint. Click on the yes option.

Your Airtel broadband complaint will be registered. You will receive the information regarding the visiting engineer and the time during which they will contact you. Your issue will be resolved within 1-2 days.

I hope my answer helps you to know the process to file the Airtel Fiber complaint.

Ever since the lockdown happened, we have realised how crucial it is to know about the customer care numbers of internet service providers. Like you, even I had no idea of how to complaint Airtel broadband. So, I asked a few of my friends who guided me quite well through the process. I will share with what they told me about it.

How to lodge complaint for Airtel broadband?

You can contact Airtel broadband customer support if you need help with your internet service. For its internet services, Airtel provides round-the-clock customer care support. You can file concerns, etc., using the most recent Airtel broadband grievance number.

The Airtel broadband customer service number is 121. You can dial this toll-free number anytime, day or night, without paying any fees.

How to lodge a complaint for Airtel broadband Area Wise?

To assist the Airtel team serve you more effectively, call these lines from your registered mobile phone number.

How to complaint Airtel broadband?

There are a few other ways too, of raising an issue against Airtel broadband service.

Through Nodal Team: At the initial point of contact, they strive to satisfy any problems. If you don't receive a suitable response to your question or complaint at the customer support centre, you can contact their

by providing the specifics of your concern as well as your complaint reference number.

Through Appellate Authority: You can opt to initiate an appeal with the 

directly by email, facsimile, mail, in person, or by calling the complaint centre's Consumer Care Number if the response offered for the complaint is unsatisfactory.

Points to remember about how to lodge complaint for Airtel broadband

1. a) The Appellate Authority is open from 9:30 am to 6:30 pm, Monday through Friday.

2. b) The complaint information (Service Request No.) provided by the complaint centre shall be accessible for making an appeal to the Appellate Authority.

3. c) The appeal must be submitted 90 days after the grievance or request resolution deadline set by the complaint centre has passed.

4. d) Within three days of receiving a report of the problem, the Appellate Authority will offer a Unique Reference number.

After receiving an appeal, the Appellate Authority will respond with a decision in 39 days.

Now you understand about how to complaint Airtel broadband.