How to Raise Complaint in ACT Fibernet App?

Hi Buddy,

When I shifted to Bangalore, I was provided with a work from home option from my office. Hence, the most imperative thing to have at my place was installing a router and getting a high-speed internet connection. ACT is the most popular operator in Bangalore. Hence, I opted for it. Though I have never faced any major issue with the connection, however, sometimes I face some trivial issues and I raise my complaint in the ACT app which gets redressed within a few hours. Hence, I can brief you on your query, how to raise complaint in ACT fibernet app?

How to raise a ticket in ACT fibernet?

Customers can raise tickets in a variety of ways for their convenience.

• The Chatbot option can be found in the bottom right corner of the website's screen.

• Your questions will be answered by our artificial chatbot.

• You must enter your registered mobile number or 12-digit account number and validate with an OTP as part of the authentication process.

• You can enter your inquiry using free text.

• If your problem is still not resolved after trying some simple troubleshooting procedures for a particular query, the bot will help you create a ticket.

• You will be taken to another link to complete the process for inquiries like shifting and transfer of ownership.

• At the bottom of the screen, next to the fast links, click the Support button.

• Click on ACT Broadband after selecting Need Help.

• Choose "Facing Problem with My Connection" from the menu.

• from the choices provided, pick the option that is most pertinent.

• To self-diagnose the problem, follow the step-by-step instructions. If the problem persists, submit a support ticket.

• On the screen's top menu, select the Contact Us button.

• Your questions will be answered by our artificial chatbot.

• You must enter your registered mobile number or 12-digit account number and validate with an OTP as part of the authentication process.

• You can enter your inquiry using free text.

• If your problem is still not resolved after trying some simple troubleshooting procedures for a particular query, the bot will help you create a ticket.

• You will be taken to another link to complete the process for inquiries like shifting and transfer of ownership.

• Please save the number 9945999459 as the ACT Whatsapp number in your phone's contacts.

• Keep in mind to only use the registered cellphone number when transacting on WhatsApp.

• You can submit concerns using our Whatsapp channel with only a few clicks.

• Simply send an SMS to join the chat and start a conversation: for instance:

• You can choose the option that is most pertinent to your problem out of several that are presented to you.

• As a result, you will get WhatsApp responses to help you with simple troubleshooting. If the problem is not fixed, help will be provided for creating a ticket.

I would like to conclude my answer here about how to raise complaint in ACT fibernet app. I hope this helps:)

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