How to Raise Complaint in GST Portal?

I have shared a step-by-step guide on

how to raise grievance in GST portal

. The GST Portal provides a streamlined system for taxpayers to raise complaints regarding issues they encounter, such as technical errors, payment-related problems, or return filing discrepancies.

How to Raise Complaint on GST Portal?

To raise a complaint you must visit the official

. 

• Log in with your username and password. If you don’t have login credentials, you can still access certain complaint services via the "Helpdesk" section.

• Navigate to the "Services" menu. Click on "Help" and then select "Grievance Redressal Portal".

• You’ll be directed to a page where you can choose the type of complaint from options like Return Filing Issues, Refund Problems, Registration Issues, Payment Errors, etc.

• Provide relevant details, including your GSTIN, the nature of the problem, date and time of occurrence, and a brief description of the issue.

• Attach supporting documents, such as screenshots or transaction details, to substantiate your complaint.

• Click "Submit" after verifying the details. A Grievance Tracking Number will be generated for future reference.

• Use the tracking number on the portal to monitor the status of your complaint under the "Track Grievance Status" section.

This is all about

how to raise complaint in GST portal.

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Let me tell you the steps for how to raise grievance in GST portal. Raising a complaint in the GST (Goods and Services Tax) portal in India is a simple and systematic process. It is designed to help taxpayers resolve issues related to GST filings, registration, payments, refunds, or technical glitches. You can raise the grievance in GST from its official website.

How to Raise Complaint on GST Portal?

The Grievance Redressal Portal on the GST website allows users to submit complaints online. To raise the complaint, you can follow the below steps:

• Log in using your credentials (GSTIN, username, and password) at this

  official GST portal

  . 

• Go to ‘Grievance against Payment’ under Services.

• You will be taken to the Grievance Redressal Portal where you need to select the ‘Lodge Complaint’ option. An online form will appear where you can provide the details of your issue.

• Enter your details such as GSTIN (if applicable), name, and contact information. Select the category of grievance from the drop-down menu (e.g., Registration, Payments, Returns, Refunds, etc.).

• Provide a description of the issue. Be clear and specific to help the authorities understand the problem.

• You may also attach supporting documents if necessary, such as screenshots or error messages.

• After reviewing the details, click on ‘Submit’. You will receive an Acknowledgement Reference Number (ARN) for future tracking of your complaint.

• However, you can also file complaints without logging in if you are not registered.

Alternatively, you can reach out to the Grievance Nodal Officers. You can get the details from the official website of GST under ‘Help and Taxpayer Facilities’ section. This is how to raise complaint in GST portal.

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Wondering how to raise grievance in GST portal? To raise a complaint on the Goods and Services Tax (GST) portal, follow these steps:

1. Visit the GST Portal:

   • Go to the official Goods and Services Tax (GST) portal at

     https://www.gst.gov.in/

     .

   • Log in using your credentials.

2. Navigate to the Grievance Redressal Portal: It is the another step on how to file complaint in GST portal.

   • Click on the “Services” tab in the top menu.

   • Under “Services,” select “User Services.”

   • Click on “Lodge Grievance.”

3. Report the Issue:

   • Enter a keyword related to your issue or complaint in the “Type of Issue/Concern” field.

   • Select the exact issue category.

   • If the FAQs do not solve the problem, choose “No, I want to lodge my complaint.”

   • Provide details of the issue and upload any relevant supporting documents.

4. Track Progress:

   • Use the ticket number (acknowledgement number generated after lodging the complaint) to check the progress of resolution.

   • You can also view resolution comments if the complaint is closed.

I hope you get an idea of

how to raise grievance on GST portal.

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Here is the process for GST portal complaint:

• Visit the official Goods and Services Tax (GST) portal at

  https://www.gst.gov.in/

  .

• Log in to your GST account using your credentials.

• Click on the "Services" tab in the top menu.

• Under the "Services" menu, select the "User Services" option.

• Under "User Services," click on the "Lodge Grievance" option.

  • Select the category of your grievance or complaint.

  • Provide details of the grievance.

  • Upload any supporting documents that are relevant to your complaint.

  • Fill in your contact details.

• Click the "Submit" button to submit your complaint.

• Once you submit the complaint, you will receive a unique complaint number.

You can also track the status of your complaint by clicking on the "Track Complaint" option in the Grievance/Complaint Portal. This is how to make a GST portal complaint.

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You can raise a grievance on the GST Portal if you need help from the GST department for resolving an issue. Instead of dropping an email to the GST team, you can submit a grievance on the Grievance Redressal Portal to get a quick solution to your problem. Let me tell you how to raise complaint in GST portal:

How to File Grievance in GST Portal

• Go to the GST Portal to lodge any complaint or find a resolution related to GST portal related issues.

• Scroll down and click on the “Grievance Redressal Portal for GST” link

• After that, you will be redirected to a new page where you can lodge your complaint

• Click on “Report Issue” and then enter the keyword related to the complaint or issue that you are facing in the “Type of Issue or Concern”

• A list of all the issues related to that keyword will appear on the page after that. Now you can select the issue from the drop-down list.

• On choosing the issue, the system will show the FAQs and relevant sections of the User Manual related to that complaint or issue.

• You’ll need to go through the FAQs that would solve the issues. If you are not able to find any match related to the entered keyword, then you can tap on the most relevant category & sub-category.

• In case the FAQs don’t help or support resolving the issue, then you’ll need to choose the “No, I want to lodge my complaint” that will display a page to enter the details to complain. You can upload all the necessary screenshots of the issues that you are facing.

• After lodging the complaint, the system will generate a ticket number (reference number) which you can use to check the complaint status in the future.

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