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Disappointing & Unprofessional: (Project No: 3379) This was our second experience with Decorpot, and it has been nothing short of a never-ending nightmare. Despite a huge investment of approx Rs. 18 lakh for our 2 BHK (excluding the kitchen), the service was unprofessional and chaotic. We chose Decorpot based on rectifications of the past experience & assurances that they would provide a better experience this time. Unfortunately, that promise was not fulfilled. Some key Issues faced were: 1. Project Delays: We began the project in November 2023, and as of August 29, 2024, it remains incomplete. The timeline has stretched far beyond what was promised, with no clear end in sight. We had two standalone changes to the design (change of cupboard doors) , while the rest was entirely their responsibility. However, they made it seem as though the delays were because of these changes we made. 2. Lack of Accountability: Before signing the agreement, we clearly outlined a few specific requirements and emphasized that we would only proceed if they could handle them. While they agreed during the sales process, the reality was quite different. Our designer consistently forgot our requirements, leading to numerous revisions and unnecessary rework. We have even spent multiple days from morning till evening at the office, explaining our needs & getting things clarified. Despite the project manager making some efforts, the overall coordination between teams was severely lacking. 3. Poor Communication: Communication was a significant issue throughout the project. We often had to chase responses, with weeks passing without updates unless we initiated contact. Even when we were assured that issues would be addressed, the same mistakes were repeated or just ignored. We've even gone to the office to address our concerns because we would not get any response on Whatsapp/calls. 4. Lack of Creativity: The designer relied heavily on Pinterest for design ideas, showing a lack of originality and initiative. Instead of providing creative solutions tailored to our needs, we found ourselves guiding the design process—something we expected a professional designer to handle. 5. Subpar Work and Lack of Responsibility: The quality of work was extremely disappointing, with damages to our walls (totally unnecessary due to lack of understanding of the requirement), and quite a few execution errors (false ceiling incorrectly done & redone, CNC idol colour incorrect & redone, wrong dimensions in the design that were rechecked by us before execution, wrong sizing of the foyer area design and work redone, wrong dimensions executed for the TV unit & redone, wrong aquarium unit & redone & the list of errors just goes on!) Most of these were only acknowledged after we provided photos or messages as evidence. (which is sad! - the bare minimum the team could do is acknowledge the error and help us resolve it). The designer was defensive & unreceptive to any feedback throughout the process - to a point where we have had conflicted conversations but her lack of care was so visible. Her senior & branch lead assured us things would get corrected but their reassurances have not been helpful. We were asked to pay again for something that the designer messed up and until we escalated, work was stopped due to payment. nother significant miss was they promised during discussion to put Wipro/branded lights but they had installed some local ones. Had we not seen it right on time and seen the opened boxes, we would never have known this. Sad to see them stinge on quality for such a high value project. We also asked Decorpot to coordinate with other vendors and assist on the ground, but we ended up managing everything ourselves. There was even a theft incident involving another vendor's materials, yet Decorpot refused to take any responsibility. After this experience, we cannot recommend Decorpot to anyone. Their lack of coordination, accountability, and ownership & blame game turned what should have been an exciting project into a prolonged and stressful ordeal.

We had a terrible experience with Decorpot. We didn't go through several Decorpot Interior reviews before choosing them and soon regretted it. Their catalogue is very limited, and they push you to pick from their list. They have no provision for customisation as well. We requested different colours and materials but were ignored. The HSR branch's materials are of very low quality and will get damaged soon. Their 3D offerings are unimpressive, and they use cheaper materials than promised. You can be better off with local vendors than these unreliable people.

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We are incredibly disappointed with Decorpot's Designing and Procurement team. The execution quality is not at all up to the mark and the project progresses at a lagging pace. Despite their January 2023 completion target, they completed just 50% by March 2023. The issues I faced were:

• Faced numerous - from delays in electrical work to damaging utility area tiles and providing damaged furniture with no updates on replacements. 

• The CNC Jali, promised in three months, remains uninstalled. 

• Procurement delays and discrepancies between finalised designs and materials provided add to the frustration. My advice: steer clear of Decorpot for peace of mind.

Please go through other Decorpot Interior reviews and you will find the same problems.

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We chose Decorpot Interiors to transform our home in 2023, and it was the perfect decision. From the start, their professionalism and creativity impressed us. They listened to our wishes and offered insightful suggestions that shaped our vision beautifully.

Communication was effortless, keeping us informed at every step. Their commitment to the timeline was commendable, and they addressed any concerns promptly. The quality of the work exceeded our expectations, resulting in a home that truly reflects us.

Thank you, Decorpot Interiors, for making our dream home a reality!