I moved to my new house for my job a few months ago. I booked a well-known packers and movers company to move my stuff. When the goods finally reached my new place and they started setting it up, we discovered that a few of my ceramics had cracks in them. I didn’t know what to do, so I started asking around what to do when movers break something. I found out about a few steps that can be taken to handle the situation.
What if Movers Break Something?
I started by instantly documenting the damage as soon as I saw it. I documented the state of the broken goods by comparing them before and after the move by taking pictures of them and creating a detailed list. This is essential for any claims procedure.
I then went over the moving company's contract to learn about their insurance and liability coverage. I found that most of the reliable movers provide insurance of some kind, but it's important to understand what it covers.
After this, I reported the damage to the moving company. In accordance with consumer protection guidelines, I sent an official letter via the registered mail outlining the losses and asking for compensation within 15 days. If you intend to escalate the issue later, this step is essential.
I also learnt that I could take the case to the consumer court if the movers didn't respond or wouldn't pay me. A relative of mine told me that when service providers such as packers and movers are negligent, consumer courts in India have the authority to impose fines.
Following these steps, I was able to get compensated and I hope these steps help you in taking action as well.
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While moving from my old place to the new one, the movers damaged my bed. As I wasn’t aware of what to do, I called a friend and asked him about what to do if movers break something. He provided me with a few pointers and here are those.
What Happens if Movers Break Something?
- Know What they are Responsible For
He told me to learn about the things that might be covered under the moving contract or insurance. He also told me that, if I packed all the boxes on my own then any type of damage will not be typically covered.
- Write it Down
My friend told me to make a note of any damage that I spot and add it to the bill. According to him, the written documentation of damage signed by me and the mover is good to have when filing a claim. He also alerted me saying that some movers might offer money upfront to settle and I shouldn’t accept.
- Act Quickly
He also told me that even if I notice the damage a few days later, it's still possible to file a successful claim. He asked me to act quickly to prove the movers’ liability.
- Take Pictures
According to him, taking pictures is very effective. He told me to capture time-stamped photos so that I can prove that the date of the pictures is after the move.
- File A Claim
He asked me to get in touch with the company, and have someone send me the appropriate paperwork that I need to file the claim.He also told me to complete the paperwork and mailed it back. After this the moving company should get in touch with me for the claims.
And that's all about what to do if movers break something.
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What to Do if Movers Break Something?
Rana
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9 months
2024-03-28T11:56:51+00:00 2024-03-28T12:00:02+00:00Comment
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